Returns + Exchanges
CAL & KAY will accept returns for orders for refund in their original condition within 14 days of receipt of your order. Returned products must also include the original box and dust bag. Products with any sign of wear will not be accepted for a return.
If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
Original shipping costs are non-refundable, and CAL & KAY reserves the right to refuse any return on merchandise that does not meet the above requirements. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the US.